When is my rent due?
Rent is due on the first day of every month.

What do I do if I will be away on rent day?
If you pay by post dated cheque or automatic withdrawal, there is no action required unless you are out of cheques. In this event please advise the office of your return date.

How do I sign up for automatic withdrawal?
You can visit the Hillcrest Housing office and we will help you to fill out the appropriate form. You must provide a void cheque or an account confirmation form provided by your financial institution. All automatic withdrawals are processed on the first day of every month.

How much is the security deposit?
The security deposit is equivalent to one months rent. This deposit is held until after you vacate the apartment.

I have a routine maintenance matter, who do I advise?
Contact the office any weekday from 8am to 4:30pm, we will take your complaint and issue a work order and make necessary repairs.

I have a serious maintenance matter and it is a weekend or after office hours, what do I do?
In the case of an emergency, call the after hours number at 439-0202, we will take your complaint and make necessary repairs immediately.

I have lost my keys, what do I do?
Contact the office and we will make arrangements to give you a replacement key or to have the lock re-keyed.

I plan on moving, how much notice am I required to give?
Being in a month-to-month rental agreement, you will be required to give 30 days written notice from the day rent is due the month preceding the day you want to vacate your apartment. If you are unsure, please contact Hillcrest Housing Management.

I have given my notice, what do I do with my keys?
You must turn in your keys promptly on the date your notice to vacate is due. As long as you have possession of the keys, the apartment remains your responsibility and you are responsible for any rent accumulation.

I have removed all of my belongings from the apartment, what do I do now?
Once you have given your notice, Hillcrest Housing office will mail out a check list of responsibilities that you must complete prior to receiving your final inspection. You can phone the office when you are ready, at which time, the Maintenance supervisor will do a walkthrough visual inspection of your unit. He will inform you at this time if there are any further concerns to pass inspection in order to receive your security deposit.

How long does it take to get my security deposit returned?
Under normal circumstances, you should have your cheque within 10 days of turning in your keys.

What utilities are included in my rent?
Hillcrest Housing provides heat, hot water, water & sewar, grounds & apartment maintenance. As a tenant, you are responsible for your own electricity, phone, cable/sattelite, and tenant insurance. You must have the electricity switched into your name prior to taking tenancy. This can be done by visiting City Hall at 275 Fitroy Street.